We aim to deliver standard UK delivery orders in 5 to 7 business days and priority UK delivery orders the next working day.

Orders are dispatched within 1-2 working days of placing the order.

Orders placed before 5: 00 PM Monday to Friday will be dispatched the same day. Although there is no guarantee, we will try to ship as soon as possible.

HOW DO I TRACK MY ORDER?

UK order tracking is provided. Once we have dispatched your order, you will receive an email containing your tracking number and a link to track your package using the Royal Mail and FedEx tracking service. Royal Mail and FedEx will send you tracking updates via email and SMS.

ORDERING MONDAY TO FRIDAY?

Your items will be sent on the same day, as long as you order before 5 pm.

NEED TO CANCEL YOUR ORDER?

If you wish to cancel your order, email us at support@dunebill.co.uk
For cancellations of your order, please notify us within 24 hours of purchase. After this timeframe, cancellation requests can’t be accepted.

For any modifications to your order, please reach out to us within 24 hours of placing your order. After this period, changes due to change of mind cannot be accommodated or accepted for return.

NEED TO CHANGE YOUR DELIVERY ADDRESS? 

If you wish to change your delivery address kindly send us email at support@dunebill.co.uk

PAYMENT

– All orders will be debited in the currency in which the order is placed.
– We accept payment by credit or debit card (Paypal, Apple Pay, Stirpe, Visa, Discover, JCB, Mastercard, Diners Club and American Express).

EXTRA DELIVERY INFORMATION

Any extra delivery information given during the checkout process will be included on the delivery address label, however, we are unable to guarantee that the delivery person will always follow these instructions.

DELIVERY COMPANY

The majority of our parcels are sent by Royal Mail and FedEx. We have used Royal Mail and FedEx for many years now and find them extremely reliable. Please note that we occasionally send parcels with UPS too. UPS is an extremely reputable company and the largest express carrier and package delivery company in the world.

If you have any questions, feel free to contact us:

Trabe: Dunebill

Address: 88 Park Avenue, Oswestry, England, SY11 1AZ, United Kingdom,
Email: support@dunebill.co.uk
Phone: +44 7378493746

Contact form: https://dunebill.co.uk/contact-us/

Opening hours:
Monday to Friday (07:00am – 11:00pm) (E-mail)
For alternative contact options, click here!

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